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Usability test

The tasks can be very specific (e.g. You are visiting our website for the first time, you have some questions regarding our services and want to contact us, find our email address) or very open (e.g. One of your friends has sent you a link to a website, open the link and take a look around), depending on the assumptions you are testing.

With a usability test you can identify:

  • Problems in your solution/product/service
  • Areas of improvements in your solution/product/service
  • Your participant’s mental models of your solution/product/service

Usability test template

Know what your users think of your product and collect valuable qualitative and quantitative feedback.

Choose template

Step-by-step guide to setting up a usability test

Click “Create test”.

Write test name and choose languages

1. Welcome your participants

We have written a short welcome to your participants. If you want to change it, just write your own personal welcome.

2. Add task and questions

This is where you truly set up your test. Click ‘Insert element’ and create different tasks and ask your participants questions.

The task

When you want your participants to perform a task in your test, you add a task to your test. You write an introduction and then you formulate the task. Try to break down your tasks in small chunks.

3. Add prototype

Click Add prototype and upload your design(s) from screenshots or URL, og you can import artboards from Adobe XD, Figma, or Sketch.

Add endpoints

Remember to set an end screen on your tasks. This can either be a:

  • ‘Endpoint’: This means that your participants should click on this certain spot in your prototype to end the task
  • ‘Timer’: This means that you set a timer on the last screen in your test and after a set amount of time, the task is ended

4. Questions

When you want to ask your participant questions in your test, you add questions to your test.

Here you can choose between different answer types:

  • Rating and opinion scales, like: Likert scales and semantic difference scales, smiley rating, Net Promoter Score (NPS)
  • Multiple choice
  • Open-end questions
  • Logic jump questions

You can set all questions to be optional and you have the opportunity of including a follow-up question for both rating questions and multiple choice.

5. Demographic data

Here you can toggle between asking for demographic data or not. Demographic data includes: Gender, age, zip code and country.

6. Test completed

Then you’re at the end and you want to thank your participants for participating. We have written a short thank you note. If you want to change it, just write your own personal thank you.

… and then you are good to go!