Preely support

Having issues or questions to the Preely platform? You can find answers to most asked questions below.

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Questions about User panel

You can find answers to most asked questions below.

1.How many users can I recruit?

You can recruit as many as you want to.

2.How do I recruit user to my panel?

There are a ton of places where you can recruit remotely. Use your company website, newsletter and social media channels. Reach out to colleagues, friends and family. Write in groups on social media or in fora. Share link to your recruitment page.

3.Are you GDPR compliant?

Yes. Data security, privacy, GDPR and governance are handled appropriately, so you can focus on what matters to you. If you need company specific IT security assessment, we recommend an Enterprise account, where this can be part of the account.

4.Do you have a user panel dashboard?

Yes. We can now track opening rate, click rate, bounce rate, spam report, and blocking across your panelists, giving you some great health pointers for your panel

5.What does governance means?

We want you to feel more secure when sending out mails and tests to your user panel. You can set governance for how often panelists can be contacted and how many panelists you can send a test invitation to.

6.Can I delete users from my panel?

Yes. You have full control.

7.Do I have access to all data?

Yes. You have full control.

8.Can a user in my panel remove themself?

Yes. There is an unsubscribe link in emails sent from you user panel.

9.Can I see data on each participant and for everyone at once?


10.How does your mail system work?

Use your panel for everything - surveys, invites to interviews, tests - you name it. We now give you full control over your panel and have included panelist emailing incl. bias control, governance, analytics, tracking, etc. Furthermore, you can resend the mail to different segments and still keep an overview of everything.

11.Can I enrich panelists over time?

Yes. You can add information to your panel over time and be able to segment on more parameters than the ones added when you created your recruitment page. Enrich your panel via recruitment questions added over time when you send out a Preely test or -survey.

12.Where is data hosted?

Data is hosted on Hetzner servers in Germany, EU.

Questions about Preely feedback module

Feedback module is part of Panel+. You can find answers to most asked questions below.

1.What can I test?

You can test ideas, concepts and digital prototypes – from drawings made on a napkin or white board to interactive prototypes made in Adobe XD, Figma and Sketch.

2.What can I measure?

You can measure most usability and UX metrics both performance metrics and self-reported metrics, see here.

3.Can I use Feedback module for moderated tests?

Yes. Many of our customers use Feedback module for moderated tests. They run the test via their preferred online meeting tool and use Preely for running the test and tracking performance metrics.

4.Can I use Preely for tests of physical products?

You can. However, this is a field we do not have much knowledge about yet. We are running a research study together with Lego and Aalborg University to understand what’s needed for this.

5.Can I run tests on a desktop, tablet, or smartphone?

Yes, we support all three.

6.Which prototyping tools do you integrate with?

We integrate with Figma via link as well as Adobe XD, Figma and Sketch via plugins.

7.Can I import artboards after I have set up my tasks and questions?

Yes, no worries.

8.Can I build a prototype in Preely?

Yes, you can build an interactive prototype in Preely via picture upload, grabbing a URL or importing artboards from Adobe XD, Figma, or Sketch.

9.What is Preely forms?

In Preely you can work with ‘Forms’ and use them to simulate the real experience. Clicking a Form field opens the keyboard on the participant’s smartphone, so they have the opportunity of typing in real input. We give you the option of validating the typed-in input and show an error message if the input is not what you asked for.

10.How many test languages are available?

10 different languages. English, German, French, Dutch, Spanish, Polish, Swedish, Norwegian, Finnish, Danish. This is the language that the test can be presented in.

11.Do participants need to download or install anything to participate?

No. When participants click the link, it automatically opens and starts the test.

12.Can I share my link wherever I want?

Yes. You can share with your user panel, in your email, on your website, in a pop-up, or even a sponsored ad on SoMe.

13.Can I download data?

Yes. You can download all your results as CSV files if you want to dig deeper into your results or make more advanced statistics.

14.Do Feedback module collect video or audio recordings?

No. We makes it easy and effective to acquire a large amount of quantitative feedback.

Questions about your subscription

You can find answers to most asked questions below.

1.Is the 14 days free trial really free?

Yes. We offer a 14 days free trial to our new customers. No credit card required. Cancel anytime.

2.Can I upgrade from Panel to Panel+?

Yes. You can upgrade at any time.

3.What do you mean with 3 member seat?

Each seat represents a member of your team. Every member needs a seat. This means that you can invite up to 3 colleagues to join and work simultaneously. Simply invite them under your account settings.

4.Can I subscribe on a monthly basis?

Yes, you can choose between monthly or annual subscription. This affects when and how often payment is due. With a monthly subscription you pay in advance on a monthly basis. With an annual subscription you pay in advance on a yearly basis.

5.How many users can I recruit?

You can recruit as many as you want to. To unlock access to more contacts, you need to buy more boxes of users.

6.Can I buy extra contacts?

Yes. You can always buy more contacts. Every "box" you buy unlocks extra contacts. The more boxes you buy, the more you save.

7.Can I remove extra contacts?

Yes. You can always downgrade if you don't need the extra boxes you pay for.

8.Can I cancel any time?

Yes, you can cancel at any time. Your cancellation will take effect immediately, and you will not be charged again. In addition, you will have access to your account for the rest of the period you have paid for.

9.Payment for upgrade

When upgrading, you simply pay the extra amount to which you upgrade. Are you upgrading e.g. in the middle of a month you will pay the difference between the plan you are on and the new plan. The following month you then pay for the new plan. The same applies when you downgrade

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